Spontaneous Behavior Relationship Management by speed of Information Flow
Abstract
The strategy implementation, strategic control, spontaneous behavior and successful measurement literature develop a conceptual model and research propositions. In fact, without organizational customers organizations would not exist. The strategic importance of organizational customers is discussed as an asset. Also this paper describes the approach to organizational relationship management at organizations. This paper proposes a relation of organizational relationship management by speed of information flow and reviews the spontaneous behavior strategies and performance measurement literature to develop a conceptual model and research propositions. In fact, organizations influence whether or not those organizations engage in spontaneous behavior strategies. In this field, the focus is on the special characteristics of speed of information flow such as education type and level. The facilitator manager's characteristics showing a significant association with a commitment to organizational relationship management and also organizational relationship management showed a positive association with those speed of information flow with a growth orientation. It is concluded that facilitator manager's characteristics can be important in explaining and compilation the organizational relationship management within the organizations for implementation. This paper is to explore the ways in which certain characteristics of speed of information flow of organizations generate a tendency to prepare formal written spontaneous behavior strategies.
Downloads
References
Barkham, R, Gudgin, G. (1996), The Determinants of small Organization Growth, London, Jessica Kingsley, pp 21-54.
Bolton, B and Thompson J (2000), Entrepreneurs, Talent, Temperament and Technique. London, Butterworth Heinemann, pp 65-97.
Bridge, S. O’Neill, K and Cromie S (1998), Understanding Enterprise, Entrepreneurship & small Business. London, Macmillan Business, p 124.
Brown, S. & Eisenhardt, K. (1998), Competing on the Edge, Harvard Business School Press, pp68-91.
Burns, P. (2001), Entrepreneurship and small Business. Basingstoke, Palgrave. Pp 34-74.
Chakravarthy, B. S. (1986) 'Measuring strategic successful', Strategic Management Journal, Vol. 7, No. 5, pp. 437–458.
Chell, E. (2001), Entrepreneurship: Globalization, Innovation and Development, London, Thomson Learning, p67.
Chell, E. Haworth, J. and Brearley, S. A. (1991), The Entrepreneurial Personality, London, Rutledge, p 167.
Collins, F., Holzmann, O. and Mendoza, R. (1997) 'Strategy, budgeting, and crisis in Latin America', Accounting and Society, Vol. 22, No. 7, pp. 669–689.
Curran, J. and Blackburn, R. (1994), Business planning and Local Economic Networks, London, Paul Chapman, pp 31-49.
Day, G. (2000) 'Capabilities for forging Customer relationships', Report No. 00–118, Spontaneous behavior Science Institute, Cambridge, MA.
Deakin, D. & Freel, M. (2003), Entrepreneurship and Business planning, London, McGraw Hill, pp 302-412.
Dobni, B., Dobni, D. and Luffman, G. (2001) 'Behavioural approaches to spontaneous behavior strategy implementation', Spontaneous behavior Intelligence & Planning, Vol. 19, No. 6, pp. 400–408.
Eccles, R. G. (1991) 'The successful measurement manifesto', Harvard Business Review, Vol. 69, No. 1, pp. 131–137.
Erffmeyer, R. C. and Johnson, D. A. (2001) 'An exploratory study of sales force automation practices: Expectations and realities', Journal of Personal Selling and Sales Management, Vol. 21, No. 2, pp. 167–175.
Feghhi Farahmand, Nasser (2001), Executive Management Process, Islamic Azad University, Tabriz Branch, Iran, pp 99-113.
Feghhi Farahmand, Nasser (2003), Permanent Management of Organization, First edition, Frouzesh Publication, Tabriz, Iran, pp 70-83.
Feghhi Farahmand, Nasser (2003), Strategic Structure of Organization Management Process, Forth edition, Islamic Azad University, Tabriz Branch, Iran, pp 41-125.
Feghhi Farahmand, Nasser (2005), Strategic Management of Organization, First edition, Frouzesh Publication, Tabriz, Iran, pp 85-149.
Feghhi Farahmand, Nasser (2009), Organization Strategic Plan compilation, First edition, Frouzesh Publication, Tabriz, Iran, pp 74-314.
Feghhi farahmand, Nasser (2011), Active and Dynamic Management of Organization, Second edition, Frouzesh Publication, Tabriz, Iran, pp 87-90.
Feghhi Farahmand, Nasser (2011a), Technology Management of Organization, Second edition, Frouzesh Publication, Tabriz, Iran, pp 11-18.
Fiegener, M. K. (1994) 'Matching organization-level strategic controls to strategy: Impact on control system effectiveness', Journal of Applied organization Research, Vol. 10, No. 1, pp. 25–34.
Fisher, A. (2002), Annie weighs in on executive coaching and untruths on resumes, Fortune Magazine, 13 May, o 89.
Franco, M. and Bourne, M. (2003) 'Factors that play a role in 'managing through measures'', Management Decision, Vol. 41, No. 8, pp. 698–710.
Gifford, D (1997), The value of going green, Harvard Business Review, 75/5.
Goleman, D (1996), Emotional Intelligence, London, Bloomsbury, p58.
Goleman, D., Boyatzis, R. & McKee, A. (2002), The New Leaders, London, Little, Brown, p 78-199.
Govindarajan, V. and Fisher, J. (1990) 'Strategy, control systems, and resource sharing: Effects on organization-unit successful', Academy of Management Journal, Vol. 33, No. 2, pp. 259–285.
Gresov, C. and Drazin, R. (1997) 'Equifinality: Functional equivalence in organization design', Academy of Management Review, Vol. 22, No. 2, pp. 403–428.
Hamel, G. (2001), Leading the Revolution, Boston, Harvard Business School Press, p89.
Henningsen, C (2002), Investing as if the world really mattered, Corporate Environmental Strategy, 9 /2, pp 22-39.
Hunt, S. D. and Lambe, J. (2000) 'Spontaneous behavior's contributions to organization strategy; Market orientation, relationship spontaneous behavior, and resource-advantage theory', International Journal of Management Reviews, Vol. 2, No. 1, pp. 17–34.
J Anttila (2001): “Effective quality communication.” St. Petersburg: Stocholm School of Economics
J Anttila (2002): “Product quality in software organization connection”. Conference on software quality connection, Helsinki
J Anttila (2002): “Using Malcolm Baldrige model for organization excellence”, Institute of Directors, New Delhi
J Anttila, J Vakkuri (2000): ”Good Better Best”, Sonera Corporation, Helsinki
Jain, R., Jain, S. and Dhar, U. (2007) 'CUREL: A scale for measuring service receiver relationship management effectiveness in service sector', Journal of Services Research, Vol. 7, No. 1, pp. 37–58.
Jaworski, B. J. and Kohli, A. K. (1991) 'Market orientation', Journal of Spontaneous behavior, Vol. 57, No. 3, pp. 53–70.
Jeuland, A. P. and Shugan, S. M. (1983) 'Managing method profits', Spontaneous behavior Science, Vol. 2, No. 3, pp. 239–272.
Johnson, Steven (2001), The connected lives of ants, brains, cities and software, Penguin, pp 44-63.
Journal of Database Spontaneous behavior & Customer Strategy Management (2008) 15, 68–78. doi:10.1057/dbm.2008.5; published online 9 June 2008
Kale, S. H. (2004) 'SRRM failure and the seven deadly sins', Spontaneous behavior Management, Vol. 13 (September/October), pp. 42–46.
Kaplan, R. S. and Norton, D. P. (1996) 'Using the balanced scorecard as a strategic management system', Harvard Business Review, Vol. 74, No. 1, pp. 75–85.
Kirby, D. A. (2003), Entrepreneurship, Maidenhead, McGraw Hill, p 82
Kumar, K. and Subramanian, R. (1997/1998) 'Porter's strategic types: Differences in internal processes and their impact on successful', Journal of Applied organization Research, Vol. 14, No. 1, pp. 107–124.
Kuratko D F and Hodgetts R M (2004), Entrepreneurship: Theory, Practice Mason, Ohio, Thomson South Western, p64.
Larson, P. D. (1991) 'Product quality, total costs and the integration of the utility-producing functions unpublished PhD dissertation University of Oklahoma.
Larson, P. D. and Lusch, R. F. (1992) 'Functional integration in spontaneous behavior methods: A determinant of product quality and total cost', Journal of Spontaneous behavior Methods, Vol. 2, No. 1, pp. 1–28.
Lassar, W. M. and Kerr, J. L. (1996) 'Strategy and control in supplier-distributor relationships: An agency perspective', Strategic Management Journal, Vol. 17, No. 8, pp. 613–632.
Lebas, M. and Euske, K. (2002) 'Delineation of successful', in: Neely, A. (Ed.) ' Performance measurement: Theory and practice', Cambridge University Press, Cambridge, UK, pp. 65–79.
Ledoux, JE (1993), Emotional memory systems in the brain. Behavior and Brain Research, v 58, p 112-215.
Lewis, M. C. and Lambert, D. M. (1991) 'A model of method member successful, dependence, and satisfaction', Journal of Retailing, Vol. 67, No. 2, pp. 205–225.
Lubieniecki, E. C. and Desrocher, N. J. (2003) 'The case for simple comparison: A simple successful scorecard for effectiveness and efficiency', Journal of Corporate Real Estate, Vol. 6, No. 1, pp. 39–52.
Maselli, J. (2001) 'People problems', InformationWeek, 9 July, pp.35–42.
Mason, C and Stark, M. (2004), What do investors look for Business Plan, International small Business Journal, 22, p3.
McGovern, J., Lindemann, M., Vergara, M., Murphy, S, Barker, MA & Warrenfeltz, R. (2001), Maximizing the impact of executive coaching: Behavioral change, organisational outcomes, and return on investment. www.mentors.ca/coachingnews.html.
Merlin Stone, 1 Broadmead Close, Hampton, TW12 3RT, UK.
Michael J. Valos, Faculty of organization and Law Bowater School of Management & Spontaneous behavior Deakin University, 221 Burwood Highway Burwood Vic. 3125 Australia.
Miles, R. E. and Snow, C. C. (1978) 'Organisational strategy, structure, and process', McGraw-Hill, New York.
Minnow, N (1996), Downsizing corporate responsibility. Public Relations Strategy 2, vol. 3, p5.
Mintzberg, H. (1994), The rise and fall of Strategic Planning, Prentice Hall International, p81-109.
Mintzberg, H., Alstrand, B. & Lample, J. (1998), Strategy Safari. The Free Press, pp 23-67.
Moedritshcher, G. and Mussnig, W. (2005) 'Evaluating the long term benefit of SRRM-systems: A cost-oriented approach', International Journal of Innovation and Technology Management, Vol. 2, No. 4, pp. 367–389.
Naffziger, D. Kuratko, D. (1991), An Investigation into the Planning In small Business, Journal of Business and Entrepreneurship, Fall, p 21.
Najmi, M., Rigas, J. and Fan, I. -S. (2005) 'A framework to review successful measurement systems', organization Process Management Journal, Vol. 11, No. 2, pp. 109–122
Nayak, A and Greenfield, S. (1994), The Use Of Management Accounting Information, Finance and the organizations, London, Rutledge, p47.
Neely, A. D., Gregory, M. and Platts, K. (2005) 'Successful measurement system design: A literature review and research agenda', International Journal of Operations & Production Management, Vol. 25, No. 12, pp. 1228–1263.
Noble, C. H. and Mokwa, M. P. (1999) 'Implementing spontaneous behavior strategies: Developing and testing a managerial theory', Journal of Spontaneous behavior, Vol. 63, No. 4, pp. 57–73.
North, J., Blackburn, R and Curran, J. (1997), Reaching small Business and Enterprising Futures, London, Paul Chapman.
Olivero, G., Bane, K.D., Kopelman, RE (1997), Executive coaching as a transfer of training tool: Effects on productivity in a public agency. Public Personnel Management, 26, 4, p 68.
Paswan, A. K. (2003) 'Method support activities and perceived goal orientation: An exploration in the Indian market', Asia Pacific Journal of Spontaneous behavior and Logistics, Vol. 15, No. 4, pp. 19–41.
Payne, A. and Frow, P. (2006) ' Customer relationship management: From strategy to implementation', Journal of Spontaneous behavior Management, Vol. 22, pp. 135–168.
Pettey, C. (2008) 'Gartner says more than 50 percent of SRRM implementations considered failures from service receiver's point of view', accessed 7th February, 2008, available at:http://www.gartner.com/5_about/press_releases/2001/pr20010912b.html.
Porter, M. E. (1980) 'Competitive strategy', Free Press, New York.
Reinhartz, W., Krafft, M. and Hoyer, W. (2004) 'The service receiver relationship management process: Its measurement and impact on successful', Journal of Spontaneous behavior Research, Vol. 31 (August), pp. 293–305.
Rowley, J. (2002) 'Synergy and strategy in e-organization', Spontaneous behavior Intelligence & Planning, Vol. 20, No. 4/5, pp. 215–222.
Rue, L. and Ibrahim, N. (1998), Planning Sophistication and Performance in small Businesses, Journal of small Business Management, 36, p 97.
Sahlman, W. A. (1997), How to write a great Business Plan, Harvard Business Review, July-August,pp 61- 98.
Schmitz, J. and Platts, K. W. (2004) 'Supplier logistics successful measurement: Indications from a study of the automotive industry', International Journal of Production Economics, Vol. 89, No. 2, pp. 231–243.
Schwenk, C. R. and Shrader, C. B. (1993), Effects Of Formal Strategic Planning, Entrepreneurship: Theory and Practice, p17.
Senge P, Roberts C and Ross B. Kleiner A (1995): “The Fifth Discipline Fieldbook”, Nicholas Brealey Publishing Limited, London
Senge, P. M. (1990) 'The leader's new work. Building learning organizations', Sloan Management Review, Vol. 32, pp. 7–24.
Simons, R. (1987) 'Accounting control systems and organization strategy: An empirical analysis', Accounting organizations and Society, Vol. 12, No. 4, pp. 357–374.
Sirivastava, R. K., Shervani, T. A. and Fahey, L. (1999) 'Spontaneous behavior, organization process, and shareholder satisfy: An organizationally embedded view of spontaneous behavior activities and the discipline of spontaneous behavior', Journal of Spontaneous behavior, Vol. 63, No. 4, pp. 168–179
Slater, S. F. and Narver, J. C. (1995) 'Market orientation and the learning organization', Journal of Spontaneous behavior, Vol. 59, No. 3, pp. 63–74.
Smith, N. R. (1967), The Entrepreneur and His Organization, University of Michigan: Bureau of Business and Economic Research, pp 112-184.
Speier, C. and Venkatesh, V. (2002) 'The hidden minefields in the adoption of sales force automation technologies', Journal of Spontaneous behavior, Vol. 66, No. 3, pp. 98–112.
Stacey, R. D. (2000), Strategic Management and Organisational Dynamics, Prentice Hall, p 23-42.
Steele, R. S. (1977), Power motivation, activation and inspirational speeches. Journal of Personality, 45, pp 28-68.
Stock, G. N., Greis, N. P. and Kasarda, J. D. (1998) 'Logistics, strategy and structure, A conceptual framework', International Journal of Operations & Production Management, Vol. 18, No. 1–2, pp. 37–52.
Thayne Forbes, The Third International Conference on Management, Vice President Quality Integration,Sonera Corporation, Finland
Watts, H. D., Wood, A. M. and Wardle. P. (2003), Making friends or making things?, Urban Studies, pp 164-204.
TRANSFER OF COPYRIGHT
JRBEM is pleased to undertake the publication of your contribution to Journal of Research in Business Economics and Management.
The copyright to this article is transferred to JRBEM(including without limitation, the right to publish the work in whole or in part in any and all forms of media, now or hereafter known) effective if and when the article is accepted for publication thus granting JRBEM all rights for the work so that both parties may be protected from the consequences of unauthorized use.