The Role of Organisational Capabilities in the Competitiveness of Hotels in Southwest Nigeria
Keywords:
Competitiveness; Corporate culture; Human Capacity; Managerial knowledge; Innovation management; Organisational capabilities.
Abstract
Inadequate organisational capabilities have led to various problems for many hotels with a growing limitation in their ability to perform. Several studies relating to organisational capabilities and organisational performance have been conducted in the literature but none of these have investigated organisational capabilities as a predictor of competitiveness in the hospitality industry in Nigeria. This study therefore investigated the role of organisational capabilities in the competitiveness of selected hotels in South-west Nigeria. The study adopted cross-sectional survey research design. The population was 2,750 management and supervisory staff of 37 selected hotels in Southwest Nigeria. The sample size of 450 was determined using the Slovin sampling formula. A proportionate stratified sampling technique was employed to select the respondents. A structured and validated questionnaire was used to collect data. Cronbach’s Alpha coefficients for all the constructs had an average of 0.728. The response rate was 77.3%. Data collected were analysed using descriptive and inferential (multiple and hierarchical regression) statistics. Findings from the study indicated that organisational capabilities had significant and positive effect on competitiveness at (Adj. R2=0.337; F(6,340)=30.251; p<0.05) of selected hotels in Southwest Nigeria. The study concluded that corporate culture, managerial knowledge, human capacity and innovation management are key resources for driving competitiveness of hotels in Southwest Nigeria.
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References
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[6] Aiginger, K., & Vogel, J. (2015). Competitiveness: From a misleading concept to a strategy supporting Beyond GDP goals. Competitiveness Review, 25(5), 497-523.
[7] Akaegbu, J. B., & Usoro, A. A. (2017). The place of organizational capabilities in strategy formulation and implementation: An exploratory analysis. Global Journal Of Social Sciences, 16(1), 39-48.
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[11] Awwad, A. S., Akroush, M. N., Zuriekat, M. I., & Al Masoudi, Y. Y. (2019). The impact of social capital, managerial human capital and managerial knowledge structure on firm performance. International Journal of Strategic Decision Sciences (IJSDS), 10(3), 95-113.
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[18] Chen, C. H., Lan, Y. L., Yang, W. P., Hsu, F. M., Lin, C. L., & Chen, H. C. (2019). Exploring the impact of a telehealth care system on organizational capabilities and organizational performance from a resource-based perspective. International Journal of Environmental Research and Public Health, 16(20), 3988.
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[49] Koufteros, X., Droge, C., Heim, G., Massad, N., & Vickery, S. K. (2014). Encounter satisfaction in e‐tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction? Decision Sciences, 45(1), 5-48.
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[53] López-Cabarcos, M. Á., Göttling-Oliveira-Monteiro, S., & Vázquez-Rodríguez, P. (2015). Organizational capabilities and profitability: The mediating role of business strategy. SAGE Open, 15(12), 1-13.
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[57] Newbert, S. L. (2008). Value, rareness, competitive advantage, and performance: A conceptual‐level empirical investigation of the resource‐based view of the firm. Strategic Management Journal, 29(7), 745-768.
[58] Nicolaides, A. (2019). Ethical leadership in a morally driven hospitality organisational culture. African Journal of Hospitality, Tourism and Leisure, 8(5), 1-14.
[59] Ogunkoya, O. A., Hassan, B. A., & Shobayo, P. B. (2014). Dynamic capabilities and competitive advantage: An analysis of the Nigerian banking sector. Journal of Accounting and Management, 4(2), 29-36.
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[61] Onyijen, O. H., Awoleye, O. M., & Olaposi, T. O. (2019). Effectiveness of social media platforms for product marketing in Southwestern Nigeria: A firm-level analysis. International Journal of Development and Management Review, 14(1), 175-192.
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[67] Ryzhkova, E., & Prosvirkin, N. (2015). Cluster initiatives as a competitiveness factor of modern enterprises. European Research Studies, XVIII(3), 21-30.
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Published
2021-05-13
How to Cite
Olowoporoku, A., Asikhia, O., & Makinde, O. (2021). The Role of Organisational Capabilities in the Competitiveness of Hotels in Southwest Nigeria. Journal of Research in Business, Economics and Management, 16(1), 52-70. Retrieved from http://scitecresearch.com/journals/index.php/jrbem/article/view/2049
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Articles
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