Organizational Trust and Employee Performance in Selected Hotels in Edo State of Nigeria

Onyeizugbe Chinedu Uzochukwu; Lilian Obiageli Orogbu; Samaila Mande; Justina Eneojo Michael

Onyeizugbe Chinedu Uzochukwu Department of Business Administration, Nnamdi Azikiwe University, Awka, Nigeria.
Lilian Obiageli Orogbu Department of Business Administration, Nnamdi Azikiwe University, Awka, Nigeria
Samaila Mande National Open University of Nigeria.
Justina Eneojo Michael Department of Business Administration, Nnamdi Azikiwe University, Awka, Nigeria.

Keywords: Organizational Trust, Interpersonal Trust, Employee Performance and Job Satisfaction.

Abstract

The seeming lack of trust between employees and their colleagues prompted this study. The broad objective of the study was to examine the extent of relationship that exists between organizational trust and employee performance in selected hotels in Edo State. The study adopted a Survey Research Design. The population of the study was 326 and the sample size was 180 arrived at using Taro Yamane’s Statistical formula. Data was collected through questionnaire and analysed with the aid of Multiple Regression Analysis while the hypotheses was tested using Pearson’s Table of Test of Significance. From the result of the analysis, it revealed that interpersonal trust and job satisfaction has a statistically significant positive relationship in selected hotels in Edo State that 97% change in job satisfaction was accounted for by changes in interpersonal trust. Following this result, it was concluded that trust is a very important issue in the industry. It was therefore recommended that the hotels studied should endeavour to employ competent hands to handle the affairs of the organization as this will engender healthy competition among the employees and that they should also encourage honesty and make the employees work in unity as this will make the jobs of the employees more satisfying.

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