Electronic service quality: An empirical investigation in Saudi Arabia

  • Moez Bellaaj Faculty of Business Administration, University of Tabuk
  • Ines Zekri Faculty of Business Administration, University of Tabuk
Keywords: TAM, SERVQUAL, Unified theory of acceptance and use of technology (UTAUT), service quality, Internet banking, technology use.


Despite the increase of Internet users and the development of web based technology and infrastructure, electronic services in developing countries is not yet very diffused and well used compared with other developed regions. In fact, the issue related to the determinants of service quality in the e-banking context is still subject of debate, particularly in Saudi Arabia. Also, few studies examine the antecedents and consequences of electronic service quality in an integrated model. Thus, in this study we will try to respond to this gap.

Author Biographies

Moez Bellaaj, Faculty of Business Administration, University of Tabuk

Assistant Professor, Department of Management

Ines Zekri, Faculty of Business Administration, University of Tabuk
Assistant Professor, Department of Management


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How to Cite
Bellaaj, M., & Zekri, I. (2015). Electronic service quality: An empirical investigation in Saudi Arabia. Journal of Information Sciences and Computing Technologies, 4(3), 354-363. Retrieved from http://scitecresearch.com/journals/index.php/jisct/article/view/447