TY - JOUR AU - Moez Bellaaj AU - Ines Zekri PY - 2015/10/19 Y2 - 2024/03/29 TI - Electronic service quality: An empirical investigation in Saudi Arabia JF - Journal of Information Sciences and Computing Technologies JA - JISCT VL - 4 IS - 3 SE - Articles DO - UR - http://scitecresearch.com/journals/index.php/jisct/article/view/447 AB - Despite the increase of Internet users and the development of web based technology and infrastructure, electronic services in developing countries is not yet very diffused and well used compared with other developed regions. In fact, the issue related to the determinants of service quality in the e-banking context is still subject of debate, particularly in Saudi Arabia. Also, few studies examine the antecedents and consequences of electronic service quality in an integrated model. Thus, in this study we will try to respond to this gap. ER -