A Conceptual Requirements Model for the Domain of Electronic Service Delivery: Success Factors in E-Government Implementation

Arbi Ghazarian; Mehdi Sagheb-Tehrani

Arbi Ghazarian Ira A Fulton Schools of Engineering, School of Computing, Informatics, and Decision Systems Engineering, Arizona State University, 7171 E. Sonoran Arroyo Mall, Peralta Hall, Mesa, AZ 85212, USA
Mehdi Sagheb-Tehrani College of Business, Columbus State University 4225 University Ave, Columbus, GA, 31907, USA

Keywords: E-government, Information Technology (IT), Government to Business (G2B), Government to Citizens (G2C), Government to Government (G2G), Conceptual Requirements Model.

Abstract

Governments and citizens benefit from successful implementations of electronic government (e-government) services. E-government utilizes Information Technologies (IT) to provide access to a wide range of public services and to stimulate economic development. Today governments at all levels respond to millions of citizens’ demands electronically and increasingly move more of their services towards an electronic delivery model. To address the need for successful e-government implementations, in this paper, we identify several key success factors that are appropriate for e-government design and implementation. We surveyed about one hundred e-government web sites on those key success factors, generated hypothesis, developed a conceptual model focusing on steps towards implementing more successful e-government projects, and evaluated the resulting conceptual model using a series of statistical tests.

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