Abdul-Rahaman, A.-A., Djan, G. O., & Hamza, K. (2016). Modelling Customer Satisfaction at Ghana Commercial Bank: An Application of Ordinal Logit Regression. Journal of Research in Business, Economics and Management, 5(4), 670-677. Retrieved from http://scitecresearch.com/journals/index.php/jrbem/article/view/672