. F, Yeanakis D. The Impact of an Organizational Development Intervention on Service Quality in a Travel Agency to Reduce the Gap between Employees Perceptions and Customers Experience of Services Performed. JPRSS [Internet]. 31Aug.2017 [cited 23Nov.2024];5(2):369-7. Available from: http://scitecresearch.com/journals/index.php/jprss/article/view/1244